There is a delay in the sound vs the picture. Is anyone else having this problem? How can I get the picture sync to sound. Very noticeable when someone talks. Using tv speakers and HD box.
Is this happening on all your channels? Certain programs only? I'd recommend trying a powercycling (unplug, plug back in) of your HD box and see if it's still happening.
Hello, the issue could be one of several problems. The information you provided is somewhat limited but we'll do our best to answer your question.
Here are some things to consider:
- Has your picture and sound been in sync before?
- Does it happen on every channel?
- Does it happen on more than one TV in your home?
- Did you make any changes? Add a sound bar? install new speakers?
- Have you tried without the Shaw box? Cable direct to TV or a DVD player to test the sound is synced?
Problem is intermittent. It has happened several times since purchasing HD box (bought and installed through Shaw). I just had the problem while watching BNN. Turned to CBC to check if the problem is only on one channel and CBC was OK - changed back to BNN and problem is gone. TV is new Smart, Sony and sound problem occurs using sound and with sound bar turned off. Do not watch any other TV sets in house.
Are you still having this issue? You said you do not watch any other Tv sets in the home but do you have any other TV's you can test while this issue is occurring?
Have you tried unplugging the power to the HD box for 30 seconds yet?
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