AnsweredAssumed Answered

Cannot connect to certain websites

Question asked by ryushin on Nov 19, 2013
Latest reply on Nov 19, 2013 by [shaw]ali

For some reason I can't connect to certain websites. The ones I've noticed so far are Steam websites (http://steamcommunity.com and http://support.steampowered.com), although the Steam store still works (http://store.steampowered.com). I also can't connect to the update server for my antivirus (http://dnl-01.geo.kaspersky.com/).

The problem isn't with my computer, as every other device on my network is unable to connect to these websites as well. At first, I thought it might be a DNS issue, so I switched to Google's DNS (8.8.8.8 and 8.8.4.4), but that didn't help. In addition, I know these websites aren't down, as I am able to access them through a proxy on this same system. I ran a traceroute, and it looks like the connection is timing out right after my modem. Below are the results of a tracert to store.steampowered.com (which I can connect to) and support.steampowered.com (which I can't connect to):


Tracing route to store.steampowered.com [208.64.202.69]

over a maximum of 30 hops:

 

  1     8 ms    40 ms    11 ms  70.77.20.1

  2    16 ms    18 ms    14 ms  rd2cs-tge1-1-15.ok.shawcable.net [64.59.168.141]

 

  3    16 ms    23 ms    16 ms  rc6wt-pos0-15-1-0.wa.shawcable.net [66.163.77.21

0]

  4    30 ms    22 ms    24 ms  66.163.76.26

  5    26 ms    27 ms    29 ms  66.163.75.182

  6    35 ms    23 ms    25 ms  rx0wt-valve-corporation.wa.shawcable.net [66.163

.68.74]

  7    38 ms   111 ms    29 ms  205.196.6.33

  8    28 ms    25 ms    27 ms  fw01-core.tuk.valve.net [208.64.202.21]

  9    28 ms    24 ms    24 ms  208-64-202-69.valve.net [208.64.202.69]

 

Trace complete.

 

Tracing route to support.steampowered.com [63.235.4.133]

over a maximum of 30 hops:

 

  1    21 ms     9 ms    10 ms  70.77.20.1

  2     *        *        *     Request timed out.

  3     *        *        *     Request timed out.

  4     *        *        *     Request timed out.

  5     *        *        *     Request timed out.

  6     *        *        *     Request timed out.

  7     *        *        *     Request timed out.



Hope someone can figure out what's going on! Thanks in advance.

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