Since we disconnected our home phone portal and returned it to shaw, when some someone buzzes our apartment through the intercom they can hear us but we cant hear them. Any ideas ? Or do you think this is a problem for a shaw tech....Thanks
If the home phone service has been removed, you might want to speak with the building manager to find out if your intercom system requires a landline or if it might just need to be adjusted by your building maintenence now that phone is no longer linked.
That would probably be where I would start.
I Know we don't need an active land line, just a phone plugged into the jack. I remember the shaw tech having problems when we had the home phone connected so I will just call shaw they can come and take a look And sort the issue out.
In this instance a Service call is the best course of action. There are two main types of intercom that utilize home phones, one that needs a telephone line to dial to, and one that has a pair of wires from the intercom to the suite.
The former will work only if there is a land line in place, the second will work as long as there is a phone plugged in. The latter needs a special switch installed to work with the home phones lines. This switch relays between incoming calls, and incoming intercom and routes them to the residence phones. It is likely that the switch is still on site and the root cause of the challenge. This is a change I recommend a Service tech repair.
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