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Portal not sending signal to TV periodically

Question asked by bigscreenbob on Nov 21, 2013
Latest reply on Nov 21, 2013 by kevinds

Every once in a while my one Portals quits sending a signal( audio and video)to the TV.

It happens at different times, during watching pvr shows and when turning on tv.

Unpluggin and plugging back in the HDMI cable does nothing.

The only way to fix it is unplugging the power then pluggin er back in.

When that is done the Arris welcome screen starts after about 15 seconds then about 5 seconds later everythings working normal again.

Also it seems to run hotter than our other one thats working just fine(could be just me)

Any ideas would be appreciated before i call for service...

Thanx in advance.