I'm finding that I have the same issue with my router. What solution did you find that eventually worked? I restart my router, but within 5 minutes the lights all shut off (or sometimes the link light stays on). Thanks.
Hey there enw816
I'll be able to take a look into this for you. It sounds like there are a couple possibilities as to what's going on.
Firstly, I'd like to confirm which equipment is in question here. Are you using one of our WiFi modem/router combos, or a standalone modem paired with a router?
It's the modem/router combo (Cisco I think).
Alright, thanks for clarifying.
When the lights all go off, does it automatically reset (lights come back on their own)? If that's the case it sounds like a signal issue causing the modem to drop offline. The first thing I would suggest checking is the coaxial cable connection as it arrives to the modem. Simply undoing and reconnecting each end can often help, as well as removing any splitters (if you one) to improve the signal strength.
When the lights go off they stay off until I unplug it and plug it back in. I tried removing the splitters and double checked the cables and nothing changed.
I am going to send you a direct message to check on your modem levels. Please check your Community Inbox and reply back to us there.
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