I have a third party wireless router, and want to use that instead of the built-in wifi in my cisco dpc3825. It sounds like I need to use bridge mode. Isn't that slower than a wired connection? Either way, can you set me up? Thanks
You have to call support and have them do it with you on the phone. I have mine in bridge mode and it is the same speed.
Bridge mode means that the router built into the modem is set to be an Ethernet Bridge instead of a IP Router. This is nerd-speak for: the router functionality is turned off. The wifi functionality also goes away.
What does this mean for you? The Cisco DPC becomes the equivalent of a Cable Modem + 4 port switch.
This is not slower than wired, because you now MUST wire your router into the modem via one of those 4 switch ports on the back of the modem. Also Bridging is easier on the CPU in the modem, so this is likely to have a positive impact on speeds, if anything is noticed at all.
I can help there. I'll be sending a direct message to your Community Inbox (you can find this at the top of the Community page) to get the details needed to bridge your modem.
I would also like to set up bridge mode, do I need to call in or can it be done online?
Either method, here via private message or call in, or chat when they are open..
shaw-moderator karmann57 would like their modem bridged
Hi karmann57, we can do that for you here on the community. I'll send you a private message!
[shaw]lance - wondering if you can help me bridge my connection. i just plugged in a cisco dpc3825, because i ordered broadband 50. since i plugged it in, it disconnects quite frequently. any info you can give that might help me out, would be amazing. thx.TT
For sure, I'll send a direct message to you to assist with this, please check your Community Inbox.
I'll be locking this thread just to avoid having notifications sent to everyone, if anyone reading this would like help with bridging their modem please just start a new discussion and we'll be able to help out!
I also have a third party wireless router, and want to use that instead of the built-in wifi in my cisco dpc3825. Please let me know how. Many thanks.
Good morning hyw
I will send you a direct message so I can collect your account information privately. Please check your Community Inbox and reply back to us when you have a moment.
Hi Heather, Thank you so much. Where is the Community Inbox ? Sorry, I am new here.
If you click on the blue text that says Community Inbox it will open the page right to the where you want to be. You will see a yellow envelope beside the direct message I have sent you.
Just a word of warning.. once you get bridge mode setup don't ever change your shaw internet plan. They will reflash your modem and it will no longer be in bridge mode. Then you are in for potentially hours of multiple calls to tech support until you get someone who knows that bridge mode exists and how to fix it.
I work from home and lost a full day of productivity to this on two separate occasions over the last few years. My complaint was elevated to a customer support manager who basically told me that's how the system works and that will happen any time I change my plan.
I think it is more that it is a billing code to change the mode, and the customer agent who upgrades your plan forgets to put it back on after removing your original internet service plan
That's correct Kevin. Each Internet package has a different modem code for bridge mode. The code is just an identifier used in our billing system that matches the modem configuration up to the Internet package one subscribes to. If the package is changed, we must change the modem code as well.
The only thing that would cause the above situation described by tailslide to happen is if we forget to adjust the code while making a change. So that's definitely our bad if that does happen, but typically it does not. Changing your Internet package when your modem is in bridge mode is perfectly fine.
Hello Colin. I also would like to setup my DPC3825 to bridge mode. Can you send me a direct message for instructions please? Thank you.
Good morning pinyot
Colin is not in the office at the moment but I am happy to help out with bridging your modem. I have sent you a direct message to collect your account details privately. Please check your Community Inbox when you have a moment.
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