Hello, i have been having constant issues with my router dropping me internet connection during my gameplay of xbox live, it is not my xbox live connection. Just wondering how to fix this problem !
We can certainly look into the problem if you provide us some extra details:
Is your xbox on a wifi connection only or wired?
Are you connected through our wifi modem or a 3rd party router?
Do you notice if the modem lights changing when the connection drops or any other devices having the same problem?
Any other relevant information on your network can help us look into this for you.
My xbox is a wifi connection at the moment because it does not drop as often as before when it was wired. I found this extremely weird and thats why im contacting you. My router does not lose any lights or nothing changes , and it is the supplied wifi router that i got from shaw, ( model cisco DPC, 3825)
I will try my best to describe what happens,
when im playing an xbox live game and in a xbox live party with friends, i will lose connection to the game and be kicked. I will also be kicked from the xbox live party, but only about 10-15 after that i will be put back into the xbox live party but not the actual game.
Thanks for the info. Do you notice this occurring on any other wifi devices or just xbox? Like, if you stream videos or listen to music through another connection, do you notice the connection drop?
My desktop will do it every now and then but not nearly as much as my xbox.
Maybe its too demanding for the current internet bandwidth? i really wouldnt think so but just throwing stuff out their haha
and i would like to thank you for these prompt responses! very professional
I would suggest 2 things:
First, change the wifi channel until you get one that works better: https://community.shaw.ca/docs/DOC-1046
Secondly, try removing and re-seating the coax cable from the modem to the wall. This will help if there is a poor signal causing the drops.
I do believe the problem may be the wireless channel. Generally, if the modem is dropping offline, you'll see the lights on the modem change. Specifically, the online light will flash or be off.
Ok i will try these for tonight, can we leave this forum topic open in case the problem is not solved?
Would a splitter affect the dropping connection? i have the coax cable going through a splitter to the cable box and to the modem( router)
A splitter can affect the signal to the modem, and if needed we can check that. I think that Hitesh was on the right track with this issue most likely being one of wireless interference, changing the channel should help with that so I'd start there. (If, however, you're noticing the Online light on the modem go out though we'd want to check the modem for a signal issue.)
Just to confirm, your desktop computer a also using a wireless connection or is this hardwired to the modem?
This discussion will certainly be left open for you, just let us know if you can't find a solution!
Try Port Forwarding the ports that Xbox live uses.
Xbox Live requires the following ports to be open:
•Port 88 (UDP) •Port 3074 (UDP and TCP) •Port 53 (UDP and TCP) •Port 80 (TCP)
Port 80 is used for web surfing so uncheck if you don't need it, so that it doesn't affect other computers.
HOW TO PORT FORWARD (sample)
1.Open a web browser.2.In the address bar at the top type in 192.168.0.13.If asked for a user name and password use (cusadmin/password). Password is on the botom of router4.In the menu at the top, select Applications & Gaming.5.On the sub tabs select Port Range Forwarding.6.In Start Port and End Port type in 3074.7.In Protocol drop-down box select both.8.In IP Address type in the IP Address of the Xbox. You can get this from your Xbox Network settings screen. ex 192.168.0.159.Put a check in the Enable box.10.Select Save Settings
Uncheck any port forwards that you don't want to use.
Hope that helps... otherwise it is looking like bandwidth congestion (especially because you said it was happening while wired) in your neighborhood... Especially if other devices are dropping. The solution of changing WIFI channels may help for WIFI connection problems. WIFI can be affected by too many hotspots in your neighborhood... easy enough to check... just look at how many hotspots in proximity to your house. Can't recall off the top of my head, but I think there are only 11 channels to choose from. If there are a 10 hotspots, I'ld be surprised you get on at all :) cause someone had to get kicked off.
Only need to do that for 88 and 3074
That is my one complaint about the Xbox guide, is that it says the ports need to open, Outgoing, but 80 and 53 incoming don't need to be forwarded, only that the 360 has to be able to use them for outgoing traffic (normal web browsing)
UPnP is enabled by default on the DPC3825, so port-forwarding isn't needed either
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