I recently set up some rules then a user however i go to the users device and i don't know how to or where to go to put this information in so the device knows it has rules.
Good afternoon debracoulis,
Thank you for posting your question on the Community. Are you referring to Shaw Go Wifi device validation? What rules are you referring to please? Are you referring to Parental control rules? If you are referring Parental control rules please see the following link for more information https://community.shaw.ca/docs/DOC-1601. Please let us know if you have any further questions.
Thanks for your quick reply. I have read that link that's how I set it up. What I asking now and I will give you a specific example so you know exactly what I mean, what my question is ..now my son has an iPad. I already set up his user name and password. However when he goes on the internet it doesn't ask him anything. It's still as if no user was set up. I read how it should come up on the screen to put in user name and password. Well it doesn't. What have I missed?
You are welcome. Did you set up time of day or website restrictions? When your son is using his iPad are these restrictions not being applied? Are you able to test the restrictions you have created for your son with his iPad or any other device that is connecting to the Shaw wireless modem? When you create the restrictions, you are not able to select one specific device. The restrictions will apply to all devices that are connecting to your Shaw wireless modem. Please let us know if you have any further questions.
IIt's the time of day restriction and yes I then went to the device as mentioned and nothing comes up. no user ne or password. It's like I didn't even set it up. It doesn't show devices and they are all wireless
When the rules are created, they are created for all devices that are connecting to your Shaw wireless modem. You are not able to set rules for one specific device. So you are not able to enter these rules directly into your son's iPad. The iPad does have restriction settings. These will be settings you can set specifically for the iPad. For more information on how these work, you will need to speak with Apple. We are only able to support Shaw's products and services. Are you able to test the rules you have created using your son's iPad or any other device you have connecting to the Shaw wireless modem, like a computer? Please let us know if you have any further questions.
O ok. So really there is no point putting in a user name if all devices will be treated the same. Is that what you are saying.
That is correct, user names are used if you are creating rules for separate users. Please let us know if you have any further questions.
OOk. then back to the same question that hasn't been answered. How does a device recognize the user. I am setting up more than one user of course that is the point. i have 5 different users. With separate rules for times. But no device asks for a user name and password. This is not making sense. I don't believe my question has been answered.
You are able to view and modify the different user accounts and the restrictions you have set up for them, through the Shaw Wireless modem settings https://community.shaw.ca/docs/DOC-1601. These settings are not viewable through the different devices you are using in your residence. As long as the device is connecting to your Shaw wireless modem, the restrictions you have created will automatically apply to them. You are not able to create a rule for a speicific device. You can create rules for speicifi users. Please let us know if you have any further questions.
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