Personally some suggestions on improvements:
1) Sidebar menus to move between different areas of the site easily.
2) Make the home page easier to access from anywhere on the site.
3) Provide detailed articles like on BBR on the home page.
4) Make sure trending topics include all 4 areas of shaw, i.e. TV, Internet, Phone, and Lounge.
5) Include a ticker bar on top which include ongoing shaw issues (this one is important and when an issue is occurring should reoccur often) and tips, and news articles.