Long story short: I'm getting the cable box error that means it's not getting the signal.
This error: https://community.shaw.ca/docs/DOC-1028
Setup was done by Shaw and it seems to be hit or miss on working. I have a 1-2 splitter where the cable comes into the house, one goes upstairs and the other goes to the Shaw digital phone.
Upstairs, there's another splitter (1-2 or 1-3) where one goes to the cable box and the other goes to the modem. I had tried a third device on there 6 months or so ago but it failed miserably due to the signal issue (the new device and tv weren't getting anything).
The splitters have been replaced numerous times, and this always seems to happen.
I do not have any formal outlets, the cable is literally pulled through the floor.