There are no lights on my Shaw Arris, so at the moment I have no phone use, is there anything I can check? Checked all the connections but still no dial tone.
Hi agatha41john, sorry that you don't have a dial tone at the moment, but we can help you fix that.
First thing I would try is the steps we have here. If this isn't working for you, you can try removing the power cable, unscrewing the coaxial cable and then removing the battery from the phone modem with the steps here.
If that still doesn't get your dial tone back, let us know and we'll get your account details to check from here.
hi Matt, did the battery thing, still no lights on the modem, Unhooked everything one at a time so I remember how to put it back together. Now what do I do?
To be sure about the outlet where it's plugged in, have you tried plugging something else into it to make sure it works? If the outlet is fine, it's probably them modem and we'll book you a priority service call.
No lights at all means no power, so you won't need to look at other stuff, cable lines, telephone lines, until you get at least the power lit...
Confirm the power, plug something else into the outlet, plug the telephone modem into another power outlet, and check the power connection into the phone modem
Were you able to get your phone services working again?
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