My landline has no dial tone and the display says "check tel line". I have checked my connections already.
Sorry to hear that jennifer54, but we can help.
Can you let me know what you've checked? I'd recommend you run through the steps in here to ensure everything has been tried. If you notice that the Online light on the phone modem isn't lit up (or if you notice that there are no lights), what you could try in that case is to remove the power cable from the phone modem, unscrew the coaxial cable and then remove the battery using the steps here.
Hopefully these steps will get your dial tone back, but if not we can take a look for you from our end.
Where do I locate the phone modem. I only have the tall tower behind my tv stand.
It's usually going to be installed by your electrical panel if at all possible. The brand name is going to be Arris or Motorola and it'll have lights on it such as Online, Link, Tel1, Tel2, Battery.
None of the lights are on.
If none of the lights are on, check the power cable
Wall outlet - try something else in the outlet
Try a different outlet
Check the where the power cable connects to the telephone terminal
Arris model or Motorola?
Ah okay, if that's the case, can you try the steps I listed above for removing the power, unscrewing the coaxial cable and removing the battery? You should leave everything out for about 30 seconds.
You might also want to check the outlet it's plugged into to ensure it's working.
Took the battery out, waited the 30 seconds and replaced it. Still no lights. The outlet must be working because it is the same out for the tv and internet and they are both working
Okay I'll send a message to your Community Inbox so I can take a look from here. If the phone modem is just not powering on, we'll be able to get a priority service call for you.
Thanx for your help. Does this mean that service tech will be coming out?
For sure, we can set that up. If you check your Community Inbox at the top of this site, you'll see my direct message to get your account details.
What lights do you have on your telephone terminal (modem)?
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