AnsweredAssumed Answered

Shaw Gateway connectivity issues

Question asked by geo803 on Dec 7, 2013
Latest reply on Dec 8, 2013 by geo803

I have had my Shaw Gateway system for about 8 months now and over the last few months, I have been having consistent connection issues with the portals and the Gateway. What else can I do to address these errors?


I have powered down the Gateway already and completed full resets on both portals as well as the Gateway multiple times. That seemed to work at first but now I have no connection on the portal in my living room. An error just keeps stating that "no Shaw Gateway can be found."  I even toggled through different resolutions by holding the menu and up button just to see if that would help but had no luck. 


The other portal in the Master Bedroom seems to work better but still loses connectivity now and then. Just the other day, the error stating, "Cannot communicate with Shaw Gateway...," appeared 4 times in a 30 minute period. Imagine, trying to watch a show and have the connection lost four times!


Would appreciate any tips or advice to fix these issues,