AnsweredAssumed Answered

Gateway Portal - Freezing on channel change?

Question asked by echo on Dec 8, 2013
Latest reply on Jan 2, 2014 by echo

Over the last few days, when turning on the TV after a prolonged period of time (overnight); the stream works fine for the channel it was sitting on.

 

But when changing the channel, it freezes. 

 

Oddly, I can still navigate the channels and recorded shows, but no matter which item I select, its still frozen on an image of whatever I was watching prior to initially changing the channel.

 

Only when we restart the portal, it works again.  But if left overnight....same thing happens.

 

We have two receivers.....one that goes through an amp and the other that goes directly to a tv.  This has occurred on both and when it happens on one, the other is also affected the same way.

 

Any ideas?  It almost feels like the portal is on it's last legs (even though it's only been 2 years).

 

Thanks in advance,

Eric

Outcomes