I have read in several posts that some units can be swapped for a portal. I have a DCX3200M that I purchased at Shaw ten months ago. Can I exchange it for a Portal?
Hey again edarte
At the moment, the 3200 isn't a box you could trade across for a Portal. The trade options are for the DCX3400 and the DCX3510.
You could still sell your 3200 HD box privately though to another Shaw Customer. Just ensure that you contact us first to authorize it's release if you plan on doing this.
First - you guys certainly provide great support by answering these questions (which I am sure you have gotten a thousand times before) so quickly.
From my forum search I see back in August you accepted 3416 as a trade for a portal - is that still true? Is there some link you could provide that would take me to the location that has the details on these trades?
That has been changed, just the DCX3400s and DCX3510's now
I don't think there's a page anywhere which shows the details, but it's fairly simple. We just book out a work order to have a tech come out and swap boxes basically.
As Kevin mentioned, the 3416 was a trade option in the past, but it's now just the 3400 and the 3510.
we tend to give trade ups to the Gateway Portals from the last 2 most recent models as we get newer PVR's out we will slowly stop accepting trade ups for the DCX3400 and then the DCX3510 as more come out.
Except the Pace models were never available for trade, which came out way after the DCT3416 did
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