Buttons on the Atlas remote need to be pushed repetedly and with a great force to get them working. Is it the remote or the box?
I would suspect the remote first, your Atlas remote, if you press the button lightly, does the red light flash on the remote?
Typically that type of issue will be with the remote. But it's possible that the box is at fault. Here are a couple basic things to try which may help:
Let us know if that helps at all and we'll take it from there!
thanks a lot, sounds like I need a new remote.
I have sent you a direct message to insure you know where to pick up a new remote or if needed we can send one out.
Please respond to us there.
Hello Heather, is this the spot to provide my account? The e-mail I have rceeived are all "no-reply".
The message I have sent you is contained here on Community. Click on "Inbox" at the top right hand corner of this page. My message will have an orange envelope icon beside it.
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