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Gateway Portals make noise when I fast forward or rewind a recorded program

Question asked by yukonsent on Dec 12, 2013
Latest reply on Dec 13, 2013 by [shaw]ali

I have a Shaw Arris Gateway DVR and 3 portals.  Since it was new, whenever I am watching a DVR recorded program and click on fast forward or rewind, the portal generates a very loud and annoying buzzing noise through the TV speakers while scrolling through the program.  This happens 90% of the time, mostly loud, sometimes more quiet.  Occasionally, it is silent (as it should be).

 

It happens on all portals.  Is this a known issue and is there a fix?  A system this expensive should not make any noises like this.

 

Thanks.

 

Message was edited by: yukonsent Attached are photos of whole system, showing Shaw Gateway DVR, expansion drive, DOCSIS Modem and Telephone Modem as installed by Shaw.  Incoming coax has ground block attached and coax lines to bedrooms are new.  Special care was taken to try to keep power cords and coax lines separate, and note coax filter and commercial-grade splitter.

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