AnsweredAssumed Answered

Issues with Portal

Question asked by ezumezu on Dec 15, 2013
Latest reply on Feb 8, 2014 by mark_vse
Branched from an earlier discussion

I am new here and yet to figure out how to post my problem on a different forum

I really need help, one of my Shaw Arris Portal stopped working since yesterday. I only see three blue lights( power, another one in the middle and envelope sign(like message notification). It doesn't show time and nothing shows on the tv.

I have three portals and the other two are working very well. For the working ones, as soon as you plug them, the three lights will show and after few seconds the time will show leaving only two lights on, but on the portal that is having the problems, all the three lights constantly shows and neither does it show the time..nor anything on the tv, no connection!

Please I need help

Outcomes