Just downloaded the shaw go treehouse app on my iPhone 5. Logged in using my shaw email account. Logged in just fine. However, when I select a show to watch, it said cannot connect the device with the server. What does that mean?
I have tested the app and was able to have it running on both an iPad and Android phone (I don't have an iPhone, unfortunately). I had no issues with playing through using a wifi connection was the best option for playing video.
When I was testing on my cell phone and set the option to use Cellular Playback only, I did get a warning that it was using the Cellular data. The warning is in case the user pays per use for data.
The message you are receiving is due to the app not being able to establish a connection with the Shaw servers. Since the access to video can be regional and may not play due to this, we need to know approximately where you are located when trying to view the programs.
You may want to adjust your settings to use wifi only and ensure your iPhone is connecting to a wifi network. This will help to rule out that your cell provider's network is not causing any interference with the connection.
More information can be found here: Shaw Go Treehouse.
If you are still experiencing issues with accessing the videos, re-install the app and test the videos again.
My favourite solution when an app won't work as it should is to turn the phone or tablet off and then back on. And as janet4479 recommended, sometimes reinstalling the app is needed.
Are you still getting the message that the device cannot connect to the server? Or did her suggestions on testing the phone's network connection fix it for you?
hi lance. Thanks for the response. Yes I have tried all options that Janet mentioned. Nothing works! Still got the same message. as I mentioned to Janet, I will tried and tested on another device from a friend to see if there's any diff. Will update ASAP. Thanks for the response!!
You're welcome. Definitely test on your friend's device. It'll help determine if it is a setting just on your device. Keep us posted!
hi janet4479. Thanks for the response. I have tried all the options that you mentioned but still got the same message " there's a problem with the connection between your device with the video server". I'm in the langley area. I have tried with other devices such as iPad but got the same message. I will ask a friend of mine to install the app in her phone and see if there's any difference. I will update when ASAP. Thanks again!!
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