When I try to access VOD I get an error number 33414, how can I fix this
Sorry you're having this challenge. That error code (33414) is a fairly general error, it tells us that your equipment is not communicating with the Shaw on Demand server correctly. Can you try disconnecting power from the box for 5-10 seconds and try again? If that doesn't work for you, please let me know if this is your only digital box in the home, and if you have other boxes they're showing the same thing?
I have tried disconnecting power from the box and there is no change, I do have a second digital box in my home and it accesses VOD without a problem
OK. On the digital box with the issue, is there a single cable which connects from a wall outlet to this box directly? Is it possible that this cable runs through something like a splitter, which would be connected in between?
There is a splitter (installed by Shaw technician), one line to digital box and the other to Shaw router. I've had this configuration for a 1-1/2 years without issue...
Sometimes this can happen out of the blue, even if nothing has changed there's fairly good chance that the splitter is the cause. If you've already tried disconnecting the power, please try unscrewing the coax cable and screw this on again.
If you're still not seeing a change, I'm wondering if it would it be possible to test without the splitter connected? That may or may not be an easy thing for you to try, so please let me know if that's something you can try.
It does work when I eliminate the splitter but doesn't when I remove and re-attach the cable, I've also tried a different splitter and I'm still getting the error message
It could be a weak signal to this digital box. Without a splitter, the signal seems strong enough for VOD to work but as soon as a splitter is added, the signal is too weak. I'll send you a private message and we can take a closer look at this for you.
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