I am using Motorola DCT2000HT and the screen keeps frozen frequently for more than 1 minute frequently. Is it the problem of my equipment or the problem of the signal from Shaw?
You mean the picture on your TV freezes? If so, it could be either of the equipment or signal. We've got some troubleshooting listed for pixelization that should also apply to an intermittent freezing of the picture.
If those steps don't help, maybe describe a little bit more what is happening to help us narrow down what it could be. Is sound affected as well? When it unfreezes, does the picture pick up where it froze or skip forward to catch up?
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