I have the dcx3400-m box but do not have access to channel 550 and 551 for Fairchild's HD preview.
Any idea someone?
Thanks everyone the issue is now resolved after Colin did some channel mapping for me from remote.
Which city do you live in?
What happens when you try and watch the stations?
Hi there harryyuen
What is happening exactly when you try tuning to 550 or 551 - is there an error message or are the channels missing from your Guide entirely?
I live in Richmond
When I key in the channel, it will skip to channel 888 with no error message. Channels between 542 and 887 are missing. There is also no entries for such channels in the listing screen.
I'll have to take a closer look at your account to see why that is. Please check your Community Inbox for a message from me.
Hello, can you please assist with my account as well? I'm also having the same problem...I have 3 digital boxes. The big Motorola box is ok but the 2 smaller Motorola boxes cannot access, does not show channel in the guide.
Hi there mfung
We can certainly take a look at this for you, I will message you directly so that we can investigate further.
I need help with my standard digital box too.
I'll send you a direct message to investigate further rockytang888.
Try rebooting the terminal first, unplug power for 30 seconds and plug back in, then give it a few minutes to boot back up.
But I am familiar with your issue, mine does that often when Shaw resets it, many channels are just gone from the Guide.
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