i ordered ufc 167,it started and then went blank, i called but ran out of minutes on the call,,,my address is [address removed]
Message was edited by: [shaw]jeff
That's something we can definitely look into. I've removed your address to keep that information private as this is a public forum.
Have you experienced issues when ordering PPVs before? Were you receiving audio but no picture, or no audio as well as no picture?
no...like i said it started to play and then went off...now i dont have any service.no regular tv at all
So right now your TV is blank (black screen no sound) and you can't bring up any of the menus like the Guide? Can you try powercycling your digital box (disconnect power for 5-10 seconds) and let me know how that goes?
already did that but i'll do it again....stand by
Hi dana1, so no change after disconnecting power? And what are you seeing on your TV now, a black screen only?
yup black screen only
The input on your TV may have been changed, do you know how to check the input either using your original TV remote or the Shaw remote's Video Source button?
I'm also going to check the digital box more closely to make sure everything is in order there. I've sent a direct message to your Community Inbox.
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