So, I have High Speed 25 package, It says you get 2 dynamic IP addresses but I am unsure how to change it to the other one?
You connect another device (computer, router) to your modem with a switch, or to another port if using a bridged modem, and your 2nd device will get the 2nd IP.
If you want to change the IP you currently have, that is a bit more involved
So, is it possible to pay a fee and you guys change my IP address? if so what's the cost?
No, but you can change it on your own in most cases.. Just not a simple change
First question I have to ask is why do you want to?
Second question, what are you using for a router? The modem/router combo unit from Shaw, or are you using your own? Or no router and your computer just plugged directly into the modem?
Kevinds is totally correct on how to use the second IP address by way of switch. For your second question about changing your IP, that is actually something we cannot do. We have what is called Dynamic IP addresses and those will change on their own over time, there is nothing we can do on our end to force it to happen.
There is something that can work but I will warn you this is not 100% so you would have to try it and hopefully it will help. If you unplug the modem for 24 hours the modem can lose the old IP address and grab a new one. Again this is not a promise it will work and you may be stuck with your current IP but it will be your best option. Thanks!
Change the MAC address of the device connected to the modem (if your modem is in bridge mode), you will then get a different IP (this is why I asked about your current setup), and why you need to, in order to go through the effort
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