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Shaw portal box - Loss sound and frozen picture

Question asked by shook on Dec 29, 2013
Latest reply on Jan 1, 2014 by shook

Hello, we have three portals on our Saw Gateway.  just yesterday we've experienced an issue with one of them where there is no sound and the picture pixilated, then froze.  i've read other posts and see that this has happened to other people in the spring summer.  Not sure if they had multiple portals or not.  My other two portals are fine (so far).

 

I have an Apple TV hooked up to the TV where the problem is and I am receiving both sound and picture when I watch Netflix, so rules out it being a TV issue.

 

For others having the same problem, was there a consensus as to what fixed the audio / video issue with shaw portal?

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