Lately, when I've turned on the guide after switching to a channel, it starts by jumping to another channel. It's weird because it seems like the box doesn't know what channel it's on. Randomly started and no clear cause.
Are you noticing it on only one portal, or all of them? If all of them, please unplug the power to the Gateway for 20 seconds then plug it back in. If it's just the one portal, then you only need to unplug the power to that. If you currently only have one portal connected, try unplugging the portal for 20 seconds first. If it doesn't fix it, then try the same with the main Gateway terminal.
It sounds like the digital box needs a reset or powercycle and that should fix this issue. Please unplug the power to the box for 20 seconds then plug it back in.
If this doesn't fix it, please reply back with the model of cable box and we can investigate this further.
Is that the gateway portal or the main PVR?
Thanks for that. It seemed to work. I reset the portal i noticed the problem with. I'll message again if it happens again and a gateway reset doesn't help.
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