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Trying to log in to this SMTP account failed with Apple Mail

Question asked by schneideris on Jan 4, 2014
Latest reply on Jan 4, 2014 by noah

I am trying to configure my Apple Mail to interface with my shaw account but get the "Trying to log in to this SMTP account failed. Verify that the username and password are correct" error from connection doctor.  When I try sending a message it continuously prompts me for the password because Apple is not able to communicate with the Shaw server.  Because of this Apple Mail also shows the outgoing server as offline.

 

The instructions are also confusing in that one Shaw point tells you to use SSL for outgoing and another tells you not to (the troubleshooting page).  The instructions also do not show the TLS Certificate selection.

 

Does anyone know how to solve this problem?

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