AnsweredAssumed Answered

Problems with Shaw Server and Webmail

Question asked by jyl on Jan 5, 2014
Latest reply on May 6, 2014 by shaw-matt

I noticed my iphone was no longer able to connect with my shaw e-mail  On my iphone, I get an error message that says "The mail server pop.shaw.ca" is not responding, followed by an error message saying that my password/username are invalid. It worked last week and I haven't changed any of my settings since. On my computer, using mac mail, I get the following error message:

There may be a problem with the mail server or network. Verify the settings for account “Shaw ” or try again.

 

The server returned the error: The attempt to send data to the server “(null)” failed.

 

I tried to log-on to shaw's webmail and after I enter my username and password, nothing happens. I don't get an invalid username/password message, the page just fails to proceed. I tried purposefully entering the wrong password to see if I would get an error message but nothing happened either. I then tried it using someone else in my family's e-mail and there were no problems.

 

Anybody have any insight as to what could be the problem?

 

Thanks,

 

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