AnsweredAssumed Answered

portal not responding to the remote

Question asked by dnglobal on Jan 6, 2014
Latest reply on Jan 7, 2014 by dnglobal

The portal is not controlling the TV.    I have repowered the portal twice, the main gateway box once and the portal still does not respond to my remote. A TV program shows on the TV and I can control the volume but cannot get any programs other than the one station displayed.   The remote works fine with other TV/portal in the apartment.  Other portals in the apartment are working OK.  Do I need a new portal?