AnsweredAssumed Answered

Constantly Re-Setting Modem

Question asked by kyle.garrett on Jan 7, 2014
Latest reply on Jan 7, 2014 by shaw-matt

To whom it may concern:

 

We have a Shaw Business account.

 

In the last two months our internet speeds have frequently dipped - high ping (300+ ms), slow download speed (0.75 mbps), slow upload speeds (1 mbps) etc.

 

I find myself unplugging the power cable to the modem (30 seconds) as prescribed here (https://community.shaw.ca/docs/DOC-1012) 2-3 times daily.

 

Following reset - speeds will immediately shoot back up to what they are supposed to be, but will drift back down within a few hours.

 

We use enterprise-grade Cisco Routers and Switches.

 

Any suggestions?

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