AnsweredAssumed Answered

Constantly Re-Setting Modem

Question asked by kyle.garrett on Jan 7, 2014
Latest reply on Jan 7, 2014 by shaw-matt

To whom it may concern:


We have a Shaw Business account.


In the last two months our internet speeds have frequently dipped - high ping (300+ ms), slow download speed (0.75 mbps), slow upload speeds (1 mbps) etc.


I find myself unplugging the power cable to the modem (30 seconds) as prescribed here ( 2-3 times daily.


Following reset - speeds will immediately shoot back up to what they are supposed to be, but will drift back down within a few hours.


We use enterprise-grade Cisco Routers and Switches.


Any suggestions?