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Apple Mail Setup

Question asked by on Jan 10, 2014
Latest reply on Jan 10, 2014 by noah

Very frustrated trying to setup Mail on Apple. Searching the web I have 3 different sets of instructions on how to configure outgoing shaw mail server...


  1. Select the tab next to Outgoing Mail Server (SMTP) and choose Edit SMTP Server List...
  2. Enter the Server Name:
  3. Select Advanced
  4. Enter the following information: (Figure E)
      1. Use Custom Port: 587
      2. Use Secure Sockets Layer (SSL): Yes (enter a check mark)
      3. Authentication: Password
      4. User Name: Your Shaw email address without
      5. Password: Your Shaw email password
  5. Select OK




  1. Select the Outgoing Mail Server (SMTP) tab and choose Edit SMTP Server List.
  2. Choose the Shaw Server from the list. (Should be the top most server)
  3. Under the Account information Tab confirm:
      1. Description: Optional
      2. Server Name:
  4. Under the Advanced tab:
      1. Use custom port: 587 (Important)
      2. This server requires a secure connection (SSL):No (no check mark)
      3. Authentication: Password
      4. Username: Your Shaw email address, without
      5. Password: Your Shaw email password




Outgoing Mail Servers and Settings for Home Use

    • Outgoing Mail Server:
    • Server Type: SMTP
    • SSL: off
    • Port: 25
    • Remote Access: Not Required
    • Authentication: Plain Text, None


Which is correct?

When I attempt to send mail I get an error, however I can receive mail fine. Why?


"Trying to Log into this SMTP account failed, verify that user name and password are correct" (They are)






Added: When search I came across recommendations to 'Enable Remote Access on Webmail'.


Following the 'instructions' online I logged into Webmail and there is no provision to 'Enable' Remote access in preferences, rather a form allowing one to test password strength. The instructions include reference to several devices, but no reference to Apple Mail. After inputting my password and testing the strength, an option to 'save' was presented. If this is the path to 'Enabling Remote Access' that is referred to it is by far the most obtuse convoluted system I have ever seen and would seem to benefit from some rethinking.