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Shaw blacklist: Connection rejected due to poor reputation

Question asked by futureisfriendly on Jan 10, 2014
Latest reply on Jan 10, 2014 by [shaw]ali

Hi,

 

we are a Shaw business customer and use Shaw email relay ("shawmail.vc.shawcable.net,shawmail.vn.shawcable.net,shawmail.vf.shawcable.net") server with MS Exchange Server on premise

it happened that Shaw blacklist us (Shaw directly not "Spamhaus DBL" or "BARRACUDA" or other lists)


Last time it took 5 hours to to get us of Shaw list (if we not call in it would happen automatically after 6pm (PST)

Shaw claimed:


The blacklisting occurred because of a recipient flagging an email(s) from originating from your IP as spam. There was also some detection of a virus infection accompanying an email, as this was reported twice.

 

No further details were provided so we didn't had much of a details to investigate (beside a general scan for virus)

BTW Shaw suggest to use webmail in the meantime which is a joke consider we use our own domain (not @shaw.ca)

 

My questions:

  • How can we ask the first level help-desk on the phone to check if we are SHAW blacklisted? (Does the Shaw helpdesk has info about this)
  • Why are we (client who got blacklisted) not notified / informant about this?
  • how can we get more details (detail report) why we got blacklisted?
  • How fast we can get off the Shaw blacklist?

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