AnsweredAssumed Answered

Problem with Modem or Shaw?

Question asked by monstrata on Jan 10, 2014
Latest reply on Jan 10, 2014 by corbin

I've been getting recent periods of short ping spikes (from 15ms to 1000+). I have been able to solve them by simply restarting my modem. The ping spikes discontinue thereafter. However, today when i tried to restart the modem after experiencing another ping spike the spikes come back after about 2 minutes. I'll have normal internet connection for about 2 minutes and suddenly my ping spikes back up to 1000. Every time I restart my modem i get 2 minutes of normal internet before it spikes again.


I've tried resetting my modem but it didn't work. Is there anything else I can do?