Since updating to Shaw Secure (McAfee) 12.8 I don't see any inbound connections blocked in the security history.
In the previous version dozens were blocked everyday.
Has anyone else noticed this?
I am not too sure what the answer is to this but our Shaw Secure specialist ss_phil might. I'm not sure when he is in next so I will see if I can find an answer from our local Shaw Secure team in the meantime.
We are not seeing this problem with the copies installed on our three test machines (XP, Win 7 and Win 8).
I would start with a check using McAfee Virtual Technician and see if it's able to detect any problems with the McAfee install. If not, please run thru an uninstall and reinstall of the product. Please use the Removal Tool to uninstall McAfee. Install instructions can be found here on the community.
I tried both the Virtual Technician and then uninstall and reinstall with neither being successful.
The firewall is on and I have it set to exactly what I did on the old version...stealth mode and ask me to decide on programs accessing the internet and to log everything.
No incoming connections are being blocked and no outgoing programs are being blocked.
I am not even being asked to decide.
Even though the firewall says it's on I don't think it is working at all.
Thanks for trying that curious - the next suggestions from shaw-phil appears to be trying to use the Removal Tool to uninstall McAfee then re-install using the steps here: Installing McAfee Internet Security.
Let us know how it goes after that.
I did that after trying the Virtual technician Ali with the exact same result.
I don't believe the firewall is doing anything with this new version.
It is not blocking (or logging) any incoming or outgoing connections.
It makes me wonder if other people are having the same problem but are not aware because the firewall says it is on.
I don't know what I should do now...any suggestions?
Thanks curious - I'll ask our Shaw Secure expert Phil to take a further look here and see if he can advise further.
I've completed further testing on our machines in house, and the McAfee Firewall is working as intended.
McAfee showing as latest version and showing incoming attempts being blocked on our test machine...
GRC Shields Up test showing that ports are not responding to unwanted traffic attempts...
I'm not sure if it's that the firewall is working 100% and the logging simply isn't working... or if there is a true concern with the firewall service for the customer's install. We can't really recommend anything beyond the steps already taken, with uninstalling and reinstalling McAfee. We will need to take a closer look. If we can have shaw-moderator contact the customer directly for contact information and setup a callback from the Shaw Secure team.
Hey there curious, I've sent a message to your Community Inbox so we can get a callback set up with our Shaw Secure experts.
Edit: And thanks Phil!
So far I have not had any real help with this problem.
This has been beyond disappointing.
Shaw blames McAfee and then says McAfee can't help them with this issue. They say it is a problem with McAfee and Windows 7 but give no solutions.
Just because Shaw Secure says your firewall is working, dig a little deeper and see if it is actually blocking inbound connections and if it is actually stealthing your ports or leaving some wide open.
Hey again curious
I'm sorry that we haven't been able to give you any specific information on this, but the fact is that we are waiting for McAfee to provide an update. I'll tag ss_phil here, as he works with McAfee directly and when there is any news, he'll be the first to know.
I'm sorry to say I've still had no more users come forward and report this issue to us, and our in-office Windows 7 test machine is still operating as expected (with multiple suspicious connections blocked each day). I also haven't seen any recent cases come up on McAfee's own Community Forums.
Reinstalling Windows is sometimes the solution to resolving these issues. It's an unfortunate side effect of the McAfee Firewall being heavily based on the core Windows Firewall components.
Retrieving data ...