Our Gateway clock is off an hour. All the shows are synched to this wrong time. Is there a way to set the correct time, if so how.
Good morning savage
The time is updated by connecting to our server so there may be a connection issue. You could try Resetting Your Shaw Gateway System but if that does not work please let me know and I will send you a direct message to take a closer look.
We just had our Gateway replaced on Sunday night as the original one failed to work properly. The Gateway has been giving us nothing but headaches and this is just the latest. I
I'm sorry to hear that savage. Hopefully you don't see any issues after we fix the time on your Gateway. Were you able to try the reset button yet?
I haven't tried that because i don't want anything else to break. Where abouts is it?
I am very confident that a reset will not break anything. Here are the insturctions for Resetting Your Shaw Gateway System
I tried to rest to portal and the main unit and nothing
Thanks for trying that savage
I'm going to send you a direct message to take a closer look. Please check your Community Inbox and reply back to us there.
I have a similar issue. My Gateway (and the 2 portals are losing about 1 minute per day in time. Right now it is 11:26 and both portals show 11:20. This is messing up our recordings!!
I have tried the resets and reboots, etc to no avail.
I will message you directly so that we may investigate this further.
mark_vse any thoughts on this issue?
Most likely it is not syncing up to the ntp server.
Power off gateway and portals. Power on gateway. Once it is fully up, then power on the portals. See if the time updates.
The modem must be online for the portals to hit the NTP server.
Give that a try.
I have already tried that twice in the last two days. When I did it last night it actually lost another 2 minutes.
But I can try it again when I get home tonight
And my wife just informed me we only have the Channel guide for 1 day forward. Are we having fun yet?
I was able to resolve the original posters' time issue by resetting the Gateway from our end so I would like to try that for you. I have sent you a direct message to collect your account details. Please check your Community Inbox and reply back to me there.
Hi Heather, feel free to do a reset from your end.
Message was edited by: [shaw]heather
Hi again ewallman
Please check your Community Inbox and reply back to me there so that your information is not shared over the Community. Once you are in the Inbox click on Filter - Direct messages and you will see a gold icon with an envelope.
Is this in the community inbox?
No, you are still commenting on the thread. Click here then click on Filter then Direct messages.
ok just checked your modem, and yes your modem is offline.
The reason is there is a provisioning problem.
Right now it is stating that it was original provisioned on one of our Internet chassis's, however it should be on a different chassis.
Anyway you can reset the Gateway only to see if it comes on the proper CMTS chassis?
I cannot reboot/reset the Gateway until about 5:00pm CST.
But I have already done this twice in the last 24 hours
looks like there is work being done off of your hubsite to move DSG (gateways and HD guide boxes) to the internet chassis (converged).
That's why it is presently offline and in that state.
When at home, give it a reset, and hopefully it should now lock in on the proper Chassis. Check your modem lights (the first 4 lights) that they all become solid. If they don't after the rest, we will need to look into it further.
Now, are you talking about the actual phone/cable modem or the gateway unit itself? I have rebooted EVERYTHING, still no change other than now one of my portals wont re-start. Just keeps getting better...
The modem has 4 solid lights and no issues with phone/internet. The gateway has the on light, a down blue arrow on and the bluetooth/wireless light on. Not sure if it should have more lights on. The one working portal has NO channel guide at all, well it shows each channel by no shows or times.
Can we resolve this please?
I phoned Shaw and they determined it is probably a bad filter, booked a tech guy for Sunday.
that's telling me that you are having connectivity problems. When you reboot, are all the lights going solid, or are they flashing/dropping?
Can you please provide your account number to a MOD via Private message, and we will have a look at your modem within the gateway. I suspect there is an issue there.
yeah there was something preventing the the gateway from flipping to the internet cmts, so its good that a tech is coming out. The gateway is the only device i was talking about, not the phone modem. And the gateway should have the first 4 lights solid which it is not. Glad it will get resolved
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