Having trouble uploading photos to my website, keep getting this message - "Sorry, but your upload failed. There was a problem saving/retrieving your file. " Anyone know why?
I tested with my own Webspace and was able to upload a small test photo.
It's possible that you're at the upper reaches of the 20 MB per Webspace. What size is the photo that you're uploading and what are the sizes of the photos you already have on the site?
I've uploaded 2090.7 KB thus far and want to upload one that's 72.1 & 62.3 KB -
What browser are you using here? I'd recommend trying again using Google Chrome if that's not what you're already using, we've found some compatibility issues with certain versions of Internet Explorer.
I tried G Chrome with still the same results as IE. Now what?
I tried to upload a small 25 kb file to my Webspace and I think I got the same error you did -
I'm going to play around with this and see what might have triggered it. I'll definitely get back to you.
Edit: The first time I uploaded a photo, it was by clicking Shaw Photo Share and selecting one of the photos in the Photo Share. This second time, I clicked Upload New and had the error.
debmckinley - We've tested on a third account and have confirmed that clicking Upload New gives an error each time. We've sent this up the ladder to our engineers to be looked at.
In the meantime, here's the workaround: log into Shaw Photo Share and upload your photos there. Then log into your webspace and, instead of clicking Upload New, click Shaw Photo Share. You'll then be able to add your photos.
It worked, but it certainly is a convoluted method!
Retrieving data ...