The remote that Shaw currently distributes with the gateway is the URC-2054 remote (this is the just the URC MP2000 remote with the English / French instruction sheet). This remote is not great. It doesn't support multiple devices in any reasonable way (think home theater). It is not programmable. The buttons are not accurately labeled (eg: the "Zoom" button is really means "Exit").
The URC Eclypse 2025GS seems to be a much better fit. Multiple devices (think home theater) are properly supported. It is programmable (if you know how). The buttons accurately reflect functionality. Any chance of SHAW providing these remotes for the gateway / portal system?