This setting does not always seem to "stick". I have had the sound effects come back full volume - usually after changing the zoom settings in the aspect ratio sub-menu. Really annoying feature!
I've tested here and the Sound Effects settings seem to stick without any problem. Haven't been able to get them to come back by adjusting any of the aspect ratio settings.
Is there a certain setting that causes the sounds to come back when changed, and does it happen every time or only sometimes?
Are you able to replicate the issue on multiple Portals (assuming you have more than one)?
I'll do more testing and let you know. BTW - I have three portals and they are the new model (MP2150) - the problem may be specific to the new model.
I have done more testing and confirmed the problem that the "Sound Effects" setting does not stick. This behaviour (bug) can be forced on the MP2150 portal by:
1. setting "Sound Effects" to low
2. now working
3. play some recorded video
4. the sound effects are now at full volume
5. visit the "Sound Effects" menu -> the setting is still set to low even though the sound effect is LOUD
6. click the low setting again (even though it is already highlighted) and close
7. again working (at least until you play some recorded video again)
Other functions make the sound effect LOUD - but I was able to repeatedly force the issue using the above steps.
i have mp2150's and 2000's at home, and don't run into this issue. what does happen when using an amp however is the sound affects are not meant to playback in 5.1. There is a note on that screen that specifies that.
Are you connected directly to the tv or using an amp?
I go through an amp, and don't experience what you have mentioned above.
I simply have an HDMI cable between the portal and the TV and the audio goes through that. If I had to guess, I would guess the HDMI cable uses 5.1 encoding.
Depending on what the source is, however your TV doesn't do 5.1 so it's doing a conversion there as well.
what do you have your audio setup set to? if it is set to dolby, you should change it to stereo.
There are no settings in the audio section of the TV menu to switch Dolby 5.1 to Stereo on the HDMI cable. This is not surprising since HDMI cables are digital cables (not really designed for analog stereo audio). The TV does have an output jack for Dolby 5.1 digital audio - so I suspect the TV really wants to see digital audio on the HDMI cable... The stereo audio input jacks are only used for component or composite video input - both of which are inferior to HDMI.
The TV in question is a relatively modern LG - model 47LW6500..
So I would suggest that someone at Shaw talk to someone at ARRIS and have them fix this "bug". Simply documenting a "bug" (eg: does not work sensibly with Dolby 5.1 audio stream) does not change the "bug" into a "feature".
was talking about the portal not your tv
Portal was already set to stereo. I reset it just to make sure and then re-tested. The problem persists...
I also tested with "Dolby 5.1" turned on. Same result exactly - when Sound Effects are first set to low, they work - but after playing a recording the remote clicks again become loud. The Sound Effects setting still says low and needs to be re-selected to get the clicks temporarily reset to low again. etc. etc. etc.
However, I did note that with my TV when the Dolby 5.1 is set; the sound is way better. I guess the TV understands how to decode 5.1 better than does the Arris portal.
just checked into it, it's already a known issue and is fixed in the next gateway code version (7.1.7)
Can't give timelines as of yet when that will be deployed until closer to the date.
Thanks! I'll monitor this forum for updates.
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