So I called today to get more channels added to my plan. The lady that I spoked to said they would come up within two minutes. That was over two hours ago. Is there something im suppose to do to get my new channels on the guide?
Unplug the power cable on your cable box, wait for a minute or so and plug the power cable back in and hopefully your new channels will appear. After doing this your channel guide showing program listings will need time to reappear (likely an hour or two) but otherwise you should be good to go.
Tried that but the channels still won't come up on my guide.
Hey there acefina,
The unit will likely need a refresh, but just to be sure, what error message are you getting on the screen? Does it say "One moment please this channel should be available shortly" or are you getting a "Not Authorized" error? If you are getting the "One moment please" error, please try the troubleshooting guide below:
One Moment Please Error (Ref Code: s0a00)
If it's the "Not Auth'd" error please let us know and we can do a refresh on the unit for you.
There's no problem like that. The new channels that I asked to get added simple haven't been added to my channel list yet. Is this a problem on my end or on shaws?
That sounds like a problem on our end, the channels may not have been activated properly yet. I'm going to send a direct message to your Community Inbox at the top, please reply back there and we'll get those channels working for you.
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