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Sound cuts out every few words

Question asked by gt_ukie on Jan 22, 2014
Latest reply on Feb 22, 2014 by [shaw]ali
Branched to a new discussion

I have two Arris portals and have noticed really bad sound which occurs on both boxes.

It's happening daily on channel 209 CBC and it's affecting both live events and recorded shows.

I can rewind the recorded programs and the sound cuts out at the same point each time. It's making viewing almost impossible!

 

All leads have been checked

Portal has been reset by disconnecting power for a minute.

 

Anyone else having these problems?

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