AnsweredAssumed Answered

Internet Connectivity Problem

Question asked by fred_1 on Jan 23, 2014
Latest reply on Jan 23, 2014 by shaw-colin

The internet connection has been having problem where it's working for about an hour

then the connection is lost. So I reset the modem. The connection was back on

but once again after about an hour, the connection was dead. So I reset the modem

again. Is there an issue with the network? I'm in Vancouver.


The lights on the modem are all connected so not sure if the problem is the modem

itself or the network connection from Shaw.


It's frustrating to have to reset the modem twice in a 2 hour span , having lost part

of my work. I'm hoping this is a temporary problem as this is the first time I've

experienced this problem