I was told today that the Gateway cannot be added/installed for a business account. Is this correct?
No, we are unable to add a PVR to a business account going forward. The right holders restrict us from adding them to any business account. I imagine that these restrictions will apply with all cable providers unfortunately.
Gateways currently can't packaged in with business accounts. However, one thing that can be done is to create a separate residential account for your Gateway/TV services (please note this is not an option for businesses at commercial addresses). If you'd like more information on what that entails I'd be happy to direct message you to provide more information.
"However, one thing that can be done is to create a separate residential account for your Gateway/TV services "
The issue with creating a separate account is that you end up paying more for service you already get. I'm currently looking at this as well - I have a business account and have had a PVR on it for 7+ years. I'm needing to upgrade the hardware as more and more channels are becoming unavailable to me (due to mp4 constraints on teh old hardware).
Going to a separate residential account means I will end up paying more money to get service I already pay for (on my existing account basic cable is included with the internet connection, I only pay for the HD content on top). To me, it's unacceptable that I'm being told that I have to pay more money to get service that I already pay for, just because it needs to be split out into two separate accounts. It's Shaw's choice to require splitting out to two accounts to get around a technicality, so Shaw needs to find a way to make the pricing work.
I too, am going to go look at other provider options - even if I end up paying a bit more to go to another provider, I'd rather do that on principle than let shaw charge me more for something I've already been paying for.....
Yeah, that is grandfathered, they no longer include TV service with any internet accounts.. Some of us still have it grandfathered, those that don't, setting up a residental TV account won't change the price of their service.
Last time I spoke to tech support about my PVR, they told me I was to expect a call in the next few weeks to split the account with my PVR, into residential TV and business internet...
So by the sounds of that, we won't have it much longer.
This is for our volunteer firefighters association - under a business acct. Really not sure why the Gateway would not be allowed - especially if purchased outright. We already have a PVR , not a whole lot of difference.
Good morning dabell
I have just fired off an email to one of our business team here in Vancouver to get some clarification on this. I will let you know when they get back to me.
Hello again dabell
I heard back from our business department and unfortunately it does not matter that it is for a fire hall, we are unable to a Gateway to any Business account. In the past we were allowed and that is probably why you would have a PVR on the account now.
So no PVR's on a business account? I know of a number of businesses that have this setup - PVR in coffee room, etc. If this can't be done - I guess we start looking for other options or providers.
It it sounding like going to the competition is a better option. It is quite unfortunate Shaw (along with others) choose to stop offering services (in this case bundled service) and force you, eventually, to pay more for something you already have.
Certainly there is no technical reason they cannot offer a service, ie: PVR on a business account. The technology itself does not know one account classification from another. It's the humans that choose to restrict.
We have an ongoing similar issue where Shaw will not offer us bulk service for the sole reason they do not want to activate some features that already exist, but not in our classification of account. Ongoing 5 years now. So we wait. Luckily the benefit of this service is not a benefit to our organization, but a large benefit to our clients - thus we are not financially impacted, and the boss can thus wait, and wait and wait again
Funny is that Shaw keeps calling us to influence out decision to get this service, yet they keep missing the fundamental problem they existed 5 years ago, we require a feature set to be activated. It exists, and is used elsewhere, I am told - but they "cannot" do it for our type of account. Baffling!
Generally our business team is able to put together whatever you need to fit your business. Hopefully we can find a solution which ultimately works for you.
We do not provide business support through our Community at the moment, so to discuss further you'll want to get in touch with us by phone at 1-877-SHAWBIZ (742-9429). This also applies to your posts here regarding your internet service. Certainly a frustration as well if you're not seeing the speeds you should, but Shaw business support will be able to help you out promptly with both of these matters.
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