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router woes with shawmail

Question asked by ganesh on Jan 28, 2014
Latest reply on Jan 28, 2014 by [shaw]heather

I just got a new router (Asus RT-N66U) connected to my Win7 machine. After a slight adjustment of the server name in Thunderbird I can receive email, but I still can't send. I'm told: "SMPT server shawmail is unknown"

 

I've tried using shawmail.vc.shawcable.net, mail.shaw.ca, changing the port to 587, rebooting the router, upgrading the firmware on the router, rebooting the computer and still no joy.

 

I can't figure this out and need to be talked to like I'm five. This is my first router and I feel utterly clueless.

 

Help.

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