I have uninstalled it totally, then re-installed it but getting the same result. It takes up to much resources and runs at the wrong time (which of course it would if it was stalled).
Does this happen to other shaw users.
We have had a very small group of customers (2 or 3) come forward with an issue where manual and scheduled scans are not correctly processing the end of the task. This results in the scan appearing to stop at 98 or 99% completion. While the scan is completed, the end task isn't being triggered correctly and the user is then unable to view the scan results or complete any removal of items detected. Rebooting is the only way to complete the task.
This issue has been recognized by McAfee and will be patched in an update coming soon. At this time McAfee hasn't been able to provide an exact ETA for this patch.
What are your computer specs?
I have removed that most annoying piece of software from my rig never to return. What a pain in my backside.
I suffered similar annoyances and decided there are better options out there, that wont annoy me at least once a week with some issue. Though, I currently run nothing......online scans have come back clean. (And always have, seeing I general don't run software like this......because of annoyance issues like this.)
Not an option for all, but again, there are other, less annoying options out there. (Some of which are free.)
If your machine meets the minimum specifications, then we'll support Shaw Secure and ensure it's running properly for you on your machine. Could you give us the details on your processor speed and how much RAM you've got? If you're not sure where to find this, click on start (you may then need to click run) and type dxdiag (if a dialogue box comes up, say no). You'll see your specifications listed.
I can bring our Shaw Secure guru ss_phil here for your as well.
I labelled it Correct, it sounds so good.
A rare problem.. What luck we have.
My wife is also using a M3510 PVR with another rare problem. Recordings can get pixelated, have split images (another channel or time) on screen. Even hitting pause sometimes caused this. I think I posted the symptoms in another forum.
What Shaw has found is that it is a local problem (at least 7 cases here and not elsewhere0 and may have something to do with a Node which they are working on. The box has been replaced with the same model and signals checked etc. but the problems continued. Not in the last week so they may have fixed it.
The community is great. You experts know more than the people on the phone. There is a good chance here that the people asking the questions know more also.
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