AnsweredAssumed Answered

Status of PVR expanders and Gateway

Question asked by dentoman on Feb 4, 2014
Latest reply on Feb 4, 2014 by [shaw]ali

Have had a Shaw PVR expander attached to Gateway for 5 months with no problems. Now Gateway will not function properly with expander hooked up ..... freezing channels, no access to PVR, loss of connection of portals to Gateway (all 3 portals show the same message). Unplug Gateway and reconnect the expander and system will work fine for a short period and then same thing will happen again. Also, shows recorded on expander do not play properly .... skips, stops and starts, can't fast forward or rewind properly. With expander disconnected, no problems. Called Shaw and a reboot was done but made no difference ... works for a while, then same problem occurs.

The expander is the one from Shaw .... purchased about 4 years ago. Went to check on the website to see if there were other expanders still available but it doesn't appear to be.

Any solutions to this problem and are there still expanders for sale with Shaw?