AnsweredAssumed Answered

Shipping Cost on top of Monthly Fees

Question asked by shaw5416 on Feb 6, 2014
Latest reply on Feb 7, 2014 by donovon

I have a question regarding shipping cost of a PVR to me.  I've had ongoing issues with my PVR.  After speaking to the customer service representatives on a number of occasions, one is finally being shipped to me.  I pay a fee each month for multi receiver warranty.  I've been paying this fee for a couple of years now.  Why am I being charged for shipping cost on top of the monthly fee.  It's not my fault the device broke and I believe shipping should be free since I already paid for the device and have been paying a monthly warranty fee.