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Phone service out Bow Island, AB ?  Can Shaw tell?

Question asked by villipend on Feb 8, 2014
Latest reply on Feb 8, 2014 by [shaw]ali

Does anyone know if Shaw phone service is down in Bow Island AB?  Just long distance?  I've got a call into tech support, At least 30 min till I get a call back.  Can Shaw determine from their end if service is down for an individual customer?  Kind of curious as to how this works.