AnsweredAssumed Answered

Phone says I have a VM, but I don't

Question asked by alexo on Feb 11, 2014
Latest reply on Feb 11, 2014 by kevinds

I'm not sure if this is an issue with my phone handset, or something at Shaw's end. 


I had a VM on Sunday (I use Shaw's VM service) which I checked and deleted when I was done with it. It is for sure gone from the system (no new or saved messages).  However since then, my phone handset display still insists I have a new VM. I have not tried a pin reset on Shaw's phone unit yet as I thought I would check here and see if this is a common issue, and maybe something at Shaw's end that needs a reset.  I dug around my phone's menu system and looked for clues and tried taking out the battery, but nothing there seems to have fixed it.