AnsweredAssumed Answered

Alert 12 error

Question asked by harveyj10 on Feb 11, 2014
Latest reply on Feb 15, 2014 by shaw-lance

When trying to watch a recorded program I am getting a half blue screen with the following message:  The external drive containing the requested recording is not connected.  Please connect drive  Drive 1 or press CANCEL   (there is a cancel or help button)  at the bottom of the page is an 'Alert 12'


however the external drive is connected.   Any suggestions or advice is welcome.


PS I have a PVR with an external memory drive