Hi Jeff, thanks for your quick response.
I did switch to Google Chrome, but still cannot change header photo.
error message reads: Your new header image failed to save. There was a problem saving/retrieving your file.
photo is saved as png 5mb
The maximum file size for the header image is 5MB. If you're even slightly over 5mb it could result in problems uploading. Can you try uploading a smaller image to test, or compress that one further (I'd recommend 4.5MB or below to be on the safe side) and tell me if that works?
(P.S., it's also easier to keep the discussion in one place if you reply back to this message using the Reply button below, instead of creating a new discussion for each reply)
Thanks Jeff. I cannot upload any image.
I have seen this issue a few times and even with Chrome it will happen. It happens here in the office because we do not have the most up to date version of Flash installed. Please check and install updates to Flash and let us know how that goes.
I am not able to upload any image.
Hello again debbiean
I understand you are unable to upload an image. Were you able to update your Flash? If not please try that and let us know how it goes.
Retrieving data ...